What happened?
A leader in the world of food called us up – they were looking for a gauge to measure the viscosity of a starch solution for their packaging. The goal was to be able to effectively measure their pumps.
How did we respond?
After listening to their specific production requirements, we advised that a rotational viscometer would be the most appropriate, cost effective, and reliable solution to satisfy their needs. However, they decided to purchase an alternative gauge elsewhere.
What was the result?
One month later, the investment from an alternative provider led to issues with three different pumps that were incorrectly dimensioned due to measurements with their cup. The cost for the company? 200,000 euros.
How did we help?
After hearing about this issue, we suggested they take our previous advice and provided them with a rotational viscosity meter. Ultimately, their problem was solved, and the integrity of their product remained intact.